Who is responsible for monitoring and measuring the Quality Management System according to ISO 9001?

The role of monitoring and measuring the Quality Management System (QMS) in accordance with ISO 9001 is primarily assigned to the Quality Assurance Manager. This position is critical because the Quality Assurance Manager is tasked with ensuring the QMS is effectively implemented and maintained. Responsibilities include conducting audits, analyzing performance data, and ensuring compliance with quality standards. This role is pivotal for identifying areas for improvement and ensuring that quality objectives are met.

While other managers, such as those in production, sales, or human resources, may have functional oversight and may contribute to quality-related activities, they do not have the same level of responsibility for the QMS as the Quality Assurance Manager. The QMS is a coordinated entity that requires dedicated oversight to ensure that quality policies are effectively translated into actions across all departments.