ISO 9001: Quality Management Systems (QMS) Requirements Practice Test

When an auditor encounters discrepancies during an audit, the appropriate approach is to document and investigate further. This process is crucial for several reasons.

Firstly, documenting discrepancies ensures that there is a clear record of the issues identified, which can be referred to later for clarification and to support any conclusions drawn. This documentation serves as an essential part of the audit trail, providing evidence that can be reviewed and analyzed in context.

Secondly, investigating further allows the auditor to understand the root causes of the discrepancies. It’s important to explore whether these issues are isolated incidents or indicative of deeper systemic problems within the organization's processes or management practices. A thorough investigation may involve gathering additional evidence, interviewing relevant personnel, or reviewing more records to gain a comprehensive understanding of the situation.

This approach not only supports the integrity and objectivity of the audit process, but it also helps the organization address potential weaknesses, leading to improved compliance and operational effectiveness. Auditors play a vital role in enhancing the overall quality management system, and a disciplined approach to discrepancies fosters an environment of continuous improvement.