Which scenario describes a nonconformity?

A nonconformity in the context of ISO 9001 refers to a situation where a requirement is not met or a discrepancy exists between the established criteria and actual performance. The scenario describing a required procedure not being followed exemplifies a clear deviation from the set standards. This indicates that there is a failure to comply with the organization's procedures, leading to potential gaps in quality management processes.

When a required procedure is not adhered to, it can result in inconsistent outputs or failure to meet customer requirements, which fundamentally undermines the objectives of a Quality Management System (QMS).

In contrast, the other scenarios illustrate compliant practices; all procedural requirements being met, timely management reviews, and effective internal audits demonstrate adherence to established protocols and contribute positively to the quality management system.