Which scenario describes a nonconformity?

A nonconformity refers to a failure to meet a requirement specified by a standard or a set criterion. In the context of ISO 9001, this includes not adhering to established processes or procedures that are essential for maintaining the quality management system.

In the scenario where a required procedure is not followed, this clearly represents a nonconformity because it signifies that an integral part of the QMS is being neglected. The failure to follow a procedure can lead to inconsistencies in processes, products, or services, ultimately undermining the quality objectives set by the organization.

In contrast, the other scenarios reflect compliance with procedures and requirements. Meeting all procedural requirements and conducting management reviews on time indicate that the organization is adhering to its established processes, thereby fulfilling the criteria set out in the QMS. Similarly, conducting the internal audit process effectively pertains to a systematic examination to ensure compliance and opportunities for improvement, rather than a failure to meet a requirement.