Which of the following is NOT a component of a quality management system?

In the context of a Quality Management System (QMS) as outlined by ISO 9001, the primary components include processes such as internal audits, documentation and records management, and customer feedback analysis. These elements contribute directly to ensuring that the organization's quality objectives are met and that continual improvement is fostered.

Internal audits are crucial for evaluating the effectiveness of the QMS, as they help identify areas for improvement and ensure compliance with established processes. Documentation and records management are integral for maintaining consistency, traceability, and accountability in quality practices. Customer feedback analysis allows organizations to assess how well they are meeting customer needs and to make necessary adjustments to enhance satisfaction.

While employee satisfaction surveys can provide valuable insights into workforce engagement and morale, they are not a core component of a quality management system. Instead, they might be seen as part of broader human resources practices. Thus, while important for an organization's overall health, employee satisfaction surveys do not directly fit within the formal framework of the ISO 9001 QMS components. This distinction clarifies why it is appropriate to identify employee satisfaction surveys as not being a fundamental component of a quality management system.