Which action indicates a need for improvement in the audit process?

The indication of a need for improvement in the audit process actually relates to the presence of procedural documentation. Lack of procedural documentation can hinder the effectiveness of an audit by making it difficult to verify compliance with established standards and requirements. Proper documentation is essential to ensure that all procedures are followed consistently and that there is a clear understanding of expected practices.

When procedural documentation is absent, it may lead to ambiguities and inconsistencies during the audit process, which can ultimately affect the quality of the outcomes. The absence of clear procedures can also create challenges in ensuring accountability and tracking improvements over time. In contrast, consistent audit planning, effective communication of policies, and positive feedback from employees signify a well-functioning quality management system that is likely performing successfully. This further underscores the importance of documentation in facilitating a robust audit process and maintaining quality standards.