What type of evidence is an auditor looking for during the audit process?

During the audit process, an auditor seeks objective evidence, which refers to data and information that can be measured and verified. This type of evidence provides a solid foundation for assessing compliance with the ISO 9001 standards and evaluating the effectiveness of a Quality Management System (QMS). Objective evidence can include documented records, reports, and direct observations of processes and activities that substantiate claims made about the organization's quality practices.

In contrast, subjective opinions, hearsay, and theoretical assessments lack the reliability and validity needed for a thorough audit evaluation. Subjective opinions are based on personal feelings and interpretations, which can be biased and inconsistent. Hearsay refers to information that has been passed along verbally and cannot be substantiated, while theoretical assessments are based on theoretical frameworks rather than practical evidence. Therefore, auditors prioritize objective evidence to ensure that their findings are grounded in verifiable facts that support an accurate evaluation of the QMS.