What is the primary purpose of ISO 9001?

The primary purpose of ISO 9001 is to enhance customer satisfaction through standardized practices. This standard establishes a framework for organizations to consistently provide products and services that meet customer and regulatory requirements. By focusing on standardized practices, organizations can improve their processes, which leads to higher quality outputs, better customer service, and ultimately, increased customer satisfaction. ISO 9001 emphasizes the importance of understanding and meeting customer needs, measuring performance, and continually improving through effective quality management systems.

The other options touch upon aspects related to organizational processes but do not represent the core goal of the ISO 9001 standard. While process control and profit improvement may result from effective quality management, they are not the primary focus. Similarly, although training is essential for achieving quality objectives, outlining employee training requirements is not the main purpose of ISO 9001. The main objective remains centered around delivering consistent quality that fosters greater customer satisfaction.