What is the objective of 'documented information' in ISO 9001?

The objective of 'documented information' in ISO 9001 is to provide evidence of conformity to requirements. This aspect is critical for ensuring that an organization can demonstrate compliance with specified standards and regulations. Documented information serves as tangible proof that processes have been followed correctly, objectives have been met, and quality management system requirements have been adhered to.

This documentation is essential for various reasons, including facilitating audits, ensuring accountability, fostering transparency within the organization, and providing a basis for continuous improvement. By maintaining proper documentation, organizations can track performance over time, identify areas needing enhancement, and confirm that they are meeting both customer and regulatory requirements. This contributes to the overall credibility and reliability of the organization in the eyes of customers, partners, and regulatory bodies.