What is the appropriate approach when conducting interviews with employees?

The most appropriate approach when conducting interviews with employees is to speak to a few people from the same process and a few from outside to assess procedures. This approach allows for a more comprehensive understanding of how a process works, as it considers different perspectives. By interviewing various individuals, you can compare and contrast their insights on performance and adherence to procedures.

Consulting a handful of employees directly involved in the process provides valuable firsthand experiences and highlights any inconsistencies or challenges they may face. Additionally, including perspectives from individuals outside the immediate process can uncover how the process affects or is perceived by other departments or stakeholders. This dual approach helps to gather a more nuanced view of the effectiveness and efficiency of processes within a quality management system.

Engaging only a couple of participants from the same process may limit the breadth of information and might overlook critical insights, leading to an incomplete evaluation. On the other hand, speaking to all individuals in the process may not be practical due to time constraints and may not yield new information. Consulting only those who designed the process can provide some valuable context but might miss out on the operational realities experienced by those executing the tasks. Thus, the selected approach strikes a balance between depth and breadth of knowledge, essential for effective assessment in ISO 9001 contexts