What does 'resource management' encompass according to ISO 9001?

Resource management in the context of ISO 9001 refers to the process of determining and providing the necessary resources to implement, maintain, and continually improve the Quality Management System (QMS). This includes a comprehensive approach that considers not only human resources but also infrastructure, work environment, and technology, among other resources essential for ensuring effective operations and meeting customer and regulatory requirements.

By focusing on ensuring that all relevant resources are identified and made available, organizations can enhance their capability to deliver consistently high-quality products and services. This holistic view allows organizations to proactively manage their resources rather than limiting attention to just staffing or financial aspects, which is why the other options do not encapsulate the full scope of resource management as defined by ISO 9001.