What does 'internal communication' mean in ISO 9001?

Internal communication in the context of ISO 9001 refers specifically to methods for communicating within the organization regarding the Quality Management System (QMS). This aspect is crucial because effective internal communication ensures that all employees are informed about quality policies, objectives, and procedures. It promotes engagement and understanding of the QMS, which is essential for maintaining the quality of products and services.

Options that focus on communication with external stakeholders, formal processes only, or informal discussions, do not fully capture the essence of internal communication as it is defined by ISO 9001. While communication with external parties is important, it falls outside the internal channels specified by the standard. Furthermore, limiting the definition to formal communication processes overlooks the importance of various communication methods that include both formal and informal interactions, as these contribute to a comprehensive understanding and implementation of the QMS within the organization.