What do internal audits help determine about management processes?

Internal audits are a critical component of a quality management system as outlined by ISO 9001. They are specifically designed to assess whether various processes and procedures conform to documented requirements that are established by the organization's own quality management system. This includes checking if processes are being followed as intended, whether they align with the organization's policies, procedures, and objectives, and if they comply with legal and regulatory requirements where applicable.

The focus of internal audits on adherence to documented requirements ensures that the organization continually improves its processes, enhancing effectiveness and efficiency. This is vital for achieving consistent quality in products and services, ultimately leading to increased customer satisfaction.

When it comes to the other options, while external standards and certification body standards are important considerations for organizations seeking certification, internal audits primarily assess internal compliance rather than external benchmarks. Additionally, adherence solely to employee expectations does not encompass the broader scope of quality management processes, which must also consider documented objectives and regulatory requirements to maintain a robust quality management system.