What are 'value-added' processes in ISO 9001?

Value-added processes in ISO 9001 are those that enhance the product or service in a way that meets or exceeds customer requirements and expectations. These processes directly contribute to improving quality, functionality, or customer satisfaction, which is central to the principles of a quality management system. In the context of ISO 9001, a focus on value-added processes encourages organizations to evaluate their operations to ensure that every step adds value from the customer's perspective.

Processes that do not affect customer satisfaction, detract from product quality, or solely focus on compliance do not contribute positively in the same manner. Understanding the distinction between value-added and non-value-added processes is crucial for organizations aiming to implement an effective Quality Management System, as identifying and optimizing these value-adding activities leads to enhanced efficiency, higher customer satisfaction, and ultimately improved business performance.