What actions must organizations take when a nonconformity occurs?

Organizations must take specific actions when a nonconformity occurs to ensure that the quality management system remains effective and continuous improvement is achieved. Identifying the cause of the nonconformity is critical because it allows the organization to understand what led to the issue and how it can be prevented in the future. Furthermore, evaluating the effectiveness of the corrective actions taken ensures that the solution adequately addresses the root cause and helps prevent recurrence.

This approach aligns with the principles of ISO 9001, which emphasize the importance of addressing nonconformities and taking corrective actions to enhance the overall effectiveness of the quality management system. Organizations are encouraged not just to address the symptoms but to delve deeper into the underlying issues to foster a proactive and systematic approach to quality improvement.