True or false: ISO 9001 requires customer confirmation before accepting any orders.

The assertion that ISO 9001 requires customer confirmation before accepting any orders is not accurate. ISO 9001 focuses on establishing a Quality Management System (QMS) that enhances customer satisfaction through the effective application of the system, which includes processes for understanding customer requirements. However, while organizations are encouraged to identify and review customer requirements, the standard does not mandate that customer confirmation must be obtained prior to order acceptance in all circumstances.

This approach allows organizations flexibility in how they choose to engage with customers and manage orders. It recognizes that effective communication and understanding of customer expectations are crucial but does not necessitate formal confirmation for every scenario, such as routine purchases or previously established clients.

Therefore, the correct understanding is that customer confirmation is not a blanket requirement in all situations, thus making the response accurate in identifying option B as the correct answer.