In the context of ISO standards, what is the role of the internal auditor?

The role of the internal auditor within the context of ISO standards is fundamentally tied to the process of evaluating and ensuring the effectiveness of a quality management system. Internal auditors are responsible for conducting systematic audits of processes, procedures, and compliance with the ISO 9001 standards. During these audits, they assess how well the organization adheres to its established policies and whether those policies are in line with the ISO requirements.

When auditors identify gaps, non-conformities, or areas for improvement, they provide recommendations that help the organization enhance its processes and overall quality management system. This role is essential for continual improvement, which is a key principle of ISO 9001. By performing audits and suggesting improvements, internal auditors support the organization in achieving its quality objectives and maintaining compliance with the regulatory framework set out by ISO.

Other roles outlined in the question, such as managing all departments, handling customer complaints, or writing company policies, do not align with the specific focus and responsibilities of an internal auditor. These activities may be performed by other roles within the organization and are not the primary duty of an internal auditor under the ISO standard. The primary focus remains on auditing and advising on process improvements to foster a culture of quality throughout the organization.