From the following list of examples of interviewing techniques, which represents a good practice?

The practice of ensuring questions are clear and understood, while avoiding jargon and using plain and simple language, is essential in effective interviewing techniques. This approach fosters a conducive environment for open communication, allowing respondents to accurately interpret the questions and provide meaningful answers. When questions are straightforward and clear, the likelihood of misunderstanding or confusion is significantly reduced, which enhances the quality of the information gathered.

This practice aligns well with the principles of ISO 9001, which emphasizes the importance of effective communication within quality management systems. Clear communication not only improves the interview process but also has a positive impact on overall quality management, as it leads to more accurate assessments and ultimately better decision-making.

In contrast, the other techniques listed can undermine the effectiveness of interviews. Asking only yes or no questions limits the depth of responses and may prevent a thorough exploration of issues. Complex questions can confuse respondents and may lead to incomplete or inaccurate answers. Similarly, bombarding an auditee with numerous questions in sequence without allowing for thoughtful responses can overwhelm them, which could result in superficial or unhelpful answers. Thus, prioritizing clarity and simplicity in questioning is recognized as good practice in effective interviewing.