For internal audits, which checklist question is appropriate regarding competence in a company with multiple locations?

The focus on reviewing the training program and training records is crucial for internal audits in a company with multiple locations because it directly relates to ensuring that employees possess the necessary knowledge and skills to perform their roles effectively. This choice aligns with the ISO 9001 standard's emphasis on competence, as organizations must maintain documented information that demonstrates the qualifications and ongoing competency of their workforce.

By examining the training program, auditors can identify whether it meets the requirements of the organization's operational needs and whether it aligns with the strategic goals. Additionally, reviewing training records allows auditors to verify that employees have undergone suitable training and have received updates as necessary to keep their skills relevant. This is particularly important in multi-location environments where consistency in training can greatly impact overall quality and performance across the organization.

While the other options may hold importance, they serve different purposes. For instance, assessing the effectiveness of the training manager might provide insights into organizational structure rather than direct competence of employees. Evaluating employee satisfaction regarding training could highlight perceptions rather than actual competency levels. Finally, checking how documented information is retained regarding competence can ensure compliance with documentation procedures, but it does not directly address the skills and competencies of the employees themselves.